Legal

Terms of Service

Part A — Core Terms (apply to everyone)

1. Acceptance and changes

These Terms apply to all users. We may update them from time to time. If a change is material, we will give notice in the app or by email at least 14 days before it takes effect. Continuing to use Mixly after a change means you accept the updated Terms. We keep a version history at the end of this document.

Where a change introduces a new paid feature or a new payment mechanism, we will seek your acceptance of the updated Terms before that feature becomes available to you.

2. Eligibility

• You must be at least 16 years old to use Mixly. Accounts belonging to anyone under 16 will be closed and the associated personal data deleted.
• Users aged 16 and over may join games and host their own games, including games with cost-sharing switched on.
• If you are 16 or 17, you confirm that a parent or guardian is aware of and consents to your use of Mixly, including attending in-person games with people you have not met before, and taking part in shared-cost games where you may owe money to a host.
• You are responsible for the accuracy of the information in your account, including your age. Providing a false age is a breach of these Terms.

3. Your account

• You must provide accurate information and keep your login secure. You are responsible for all activity under your account.
• At sign-up, you are asked to expressly agree to these Terms and our Privacy Policy before your account is created. We keep a record of that acceptance.
• You may delete your account at any time from Settings. Deletion is explained in Section 35 and in our Privacy Policy.

4. Mixly’s role, we are a platform, not the organiser

For games created by independent hosts (“Host Games”):

• Mixly provides a platform that connects hosts and players. Hosts are independent users, not employees, agents, partners or representatives of Mixly.
• Mixly is not the organiser of, and is not a party to, any Host Game. The agreement to play is between the host and the players.
• We do not vet users. Mixly does not conduct background checks and does not verify the identity, age, skill, character or suitability of any host or player. You are responsible for deciding who you play with.
• We are not a party to any payment. See Part D.

This Section 4 does not apply to events organised by Mixly itself, which are governed by Part F.

5. Acceptable use and our zero-tolerance policy

You agree not to:

• Harass, threaten, bully, abuse, defame, stalk or endanger any other person;
• Post, send or share content that is obscene, sexually explicit, hateful, discriminatory, violent, or that promotes self-harm or illegal activity;
• Use Mixly for fraud, scams, or any unlawful activity, including falsely claiming to have paid or falsely claiming not to have been paid;
• Post false, misleading or infringing content, or another person’s personal data;
• Scrape, reverse-engineer, copy, or build a competing service from the platform;
• Spam, advertise, or solicit users for unrelated commercial purposes;
• Impersonate anyone or misrepresent your identity, age or affiliation;
• Create a new account to evade a block, suspension or termination;
• Inflate a shared cost above what the venue actually costs you, or use cost-sharing to profit from other players;
• Add fake, placeholder or duplicate players to a roster to make a game look fuller than it is;
• Book a court solely to resell the slots at a profit without genuinely organising or adding value to the game;
• List a game you do not intend to run, or leave up listings for games that are no longer happening;
• Join multiple games at overlapping times in different places, taking slots from players who would have turned up;
• Miscategorise a game, wrong sport, or listing coaching or a commercial session as a casual game, to gain visibility;
• Flood the feed with excessive or repetitive listings;
• Use Mixly primarily to redirect users elsewhere, listing a game whose real purpose is to push people to an external booking or payment page;
• Create multiple accounts to manipulate your reliability record, inflate a game’s popularity, or evade enforcement.

Breaching this Section is grounds for immediate removal of content and suspension or termination of your account under Section 34.

6. Reporting, blocking and moderation

• Reporting. You can report a user, a game listing or an individual chat message from within the app. Reports go to our safety team and are reviewed and acted on within 24 hours.
• Blocking. You can block any user. A blocked user’s profile, games and messages become invisible to you, and they cannot contact you. You can see and undo your blocks at any time in Settings.
• Filtering. We operate automated filtering on game titles, descriptions and chat messages to detect obviously objectionable language. Filtering is imperfect and is not a substitute for reporting.
• Outcomes. Depending on severity, we may remove content, issue a warning, restrict features, suspend an account, or terminate it permanently. We are not obliged to tell you the outcome of a report about another user.
• Abuse of reporting. Submitting knowingly false reports is itself a breach of these Terms.

7. Your content and messaging

• You retain ownership of content you post (profile, game details, messages). You grant Mixly a non-exclusive, worldwide, royalty-free licence to host, store, display and use it to operate and promote the service.
• You are responsible for your content and must have the right to post it.
• In-app chat exists to coordinate games. We do not routinely read message content, but we may review it in response to a report or where required by law. See our Privacy Policy.
• Sharing a game outside Mixly. You can share a game to a messaging app. When you do, please share only the game details. Do not share other players’ names, photos or payment information outside the app.

Part B — Games and Safety

8. Joining and leaving a game

• When you join a game, you are making a commitment to the host and the other players to turn up.
• Games with no shared cost: You may leave at any time. Repeated late cancellations or no-shows affect your reliability record (Section 24).
• Games with a shared cost: You may leave at any time before kickoff and you will owe nothing. Once kickoff passes, you remain on the split and still owe your share, whether or not you attend. See Part D.
• Leaving a game frees your slot, which may then be filled by the next person on the waitlist.
• A host may remove you from their game. If a host removes you before kickoff, you owe nothing and your reliability record is unaffected. Hosts must not use removal to retaliate against a player for a report or a dispute.
• If a game is full, you may join its waitlist. Being on a waitlist creates no obligation and no cost.
• If a slot frees up, the next person on the waitlist is promoted automatically and notified. Being promoted has exactly the same effect as joining the game yourself, including any obligation to pay a share of a shared cost.
• A host may make a private game public. If this happens to a game you have already joined, you will be notified, and you may leave without any effect on your reliability record, including inside the 12-hour window.

9. Assumption of risk, please read carefully

By using Mixly and joining games, you acknowledge and agree that:

• You take part in all sports and games voluntarily and at your own risk;
• You are responsible for assessing your own fitness and health to participate, and for using appropriate equipment;
• You are responsible for assessing the suitability and safety of any venue, host and other participants;
• You are responsible for your own insurance. Mixly does not provide personal accident, medical or liability cover of any kind;
• Mixly does not guarantee the conduct, competence or safety of any host, player or venue.

Nothing in these Terms excludes or limits any liability that cannot be excluded by law, including liability for death or personal injury caused by Mixly’s own negligence. This Section allocates the inherent risks of sport and the risks arising from other users. It does not purport to waive Mixly’s own negligence.

10. Host responsibility for safety

• Hosts are responsible for taking reasonable care in planning and running their games, and for the participants they accept.
• That responsibility sits with the host. It does not transfer any organiser duty to Mixly for Host Games.
• Hosts must comply with all venue rules and applicable laws.

Part C — Host Terms (apply when you host)

11. Host warranties

As a host, you represent and agree that you will:

• Run the game substantially as described, at the stated time, place and cost;
• Describe your game accurately and completely, including what any shared cost covers;
• Hold any permission or booking needed for the venue, and comply with venue rules and the law;
• Take reasonable care for the safety of participants;
• Enter a true and accurate total cost, and not inflate it to profit from other players. Cost-splitting is for recovering a genuine shared cost only. Charging players more than the actual cost of the venue is a breach of these Terms.

12. Host indemnity

You agree to cover (indemnify) Mixly for any claims, losses or costs arising from your game, your conduct, your breach of these Terms, or your failure to run a game you advertised, so that responsibility for a host’s actions rests with the host, not with Mixly.

13. Hosts handling participant data

You agree that you will:

• Use participant information only to organise and run that specific game;
• Not use it for marketing, not retain it longer than needed, and not share, publish or sell it;
• Not contact participants for unrelated purposes;
• Comply with the Personal Data Protection Act 2012 in handling it.

Misusing participant data is a breach of these Terms and may also breach the law.

14. Your PayNow number, if you choose to add one

• When you host a shared-cost game you may optionally enter a PayNow identifier, typically your mobile number or a UEN, so that your players know where to send their share. It is optional: a shared-cost game works without one, and players then arrange payment with you themselves.
• If you enter one, it is shown to the players who have joined that game, and to nobody else. It never appears on the public game listing, and someone browsing games without joining cannot see it.
• You may ask us to remember it so that it fills in automatically the next time you host. It is then stored on your own account, readable only by you, and is copied into a game only when you post one.
• You can change or remove it at any time by editing the game, or by clearing the field the next time you host.
• We never ask for a card number, a bank account number, or a payment QR code, and there is no field for any of them anywhere in the app.
• You are responsible for the accuracy of what you enter. Mixly does not verify it, and is not responsible for money sent to the wrong recipient because the identifier you supplied was wrong.
• Players: a PayNow identifier shown to you is there so you can pay for that game. Do not use, store, publish or share it for anything else.

Part D — Sharing the cost of a game

15. Mixly does not process payments

It follows that:

• Mixly charges you nothing. There is no commission, service charge, booking fee or subscription in this version of the app.
• Mixly cannot take money from you, and cannot refund money to you.
• A shared-cost obligation is a debt between you and the host, not between you and Mixly. Mixly is not a creditor, a debt collector, or a guarantor of it.
• If a payment is not made, is made twice, is made to the wrong person, or is disputed, that is a matter between the player and the host. Mixly can show both sides what its records say, but has no power to move money.

16. How cost-sharing works

• Cost-sharing is off by default. A host must switch it on for a game. Games without it work normally and involve no money.
• When switching it on, the host enters the total cost of the venue, a minimum number of players needed for the game to be viable, and whether the host is playing or only organising.
• Every player sees, before joining, both the current share and the maximum they could ever be asked to pay, the amount payable if the minimum number of players and no more turn up.
• The share shown updates live for everyone as players join and leave.

17. How the share is calculated

• People in the split means everyone on the roster, including the host if the host is playing, and excluding the host if the host is only organising.
• The share is the total cost divided by the number of people in the split, rounded DOWN to the nearest cent.
• The host absorbs any remainder. Because every share is rounded down, the total collected from players is always slightly less than, or equal to, the total cost. Mixly will never show players a total that exceeds the cost of the venue.
• Where the host is playing, the host pays their own share and collects from everyone else. Where the host is only organising, the host collects from every player.

18. The viability check, if the host sets one

• A host may optionally set a minimum number of players for a game, together with a cutoff — anywhere from 1 to 72 hours before the stated start time. Most games have no minimum, and this section then does not apply to them.
• Where a host has set one, Mixly checks the roster at that cutoff.
• If the minimum has been reached, the game is confirmed.
• If it has not, the game is automatically cancelled, everyone on the roster is notified, and nobody owes anything. No reliability penalty applies to the host or to any player.
• Recurring games are excluded from this check.

19. The share moves until the roster settles

• You may leave a shared-cost game at any time before it starts, and you will owe nothing. Leaving within 24 hours of the start affects your reliability record (Section 24), but never what you owe.
• If a game is full you join a waitlist instead, and you are moved onto the roster automatically if a place frees up. Waiting costs nothing and you owe nothing unless you are actually given a place.
• Once the game has started you are on the split and you owe your share, whether or not you attend. Leaving afterwards, or not turning up, does not remove the obligation.

20. Paying the host

• The app shows each player their equal share of the total cost the host entered.
• Each player is shown the amount owed and a list of who has marked themselves as having paid.
• Payment is made directly to the host, outside the app. If the host added a PayNow identifier, it is shown to you here; otherwise arrange it with them. Mixly is not involved and never moves the money.

21. Confirming payment

• Once you have paid, you mark yourself as paid in the app. This is your own statement that you have paid; Mixly does not verify it and it does not prove payment.
• The host may separately confirm that they received it.
• Mixly does not verify either statement. We have no visibility of anyone’s bank account. The app records what each of you says, and nothing more.
• Neither marking a payment nor confirming one has any automatic consequence. There is no deadline, no collection window, and no penalty applied by Mixly for an unpaid share.

22. If a game is cancelled or changed

• Host cancels before kickoff. Nobody owes anything. The whole roster is notified immediately. Repeated late cancellations affect the host’s reliability record.
• Host changes the time or venue materially. Affected players are notified and may leave without penalty.
• Venue problems. If the host’s underlying venue booking falls through, that is between the host and the venue. Mixly is not responsible for any venue booking and is not a party to it.
• If you have already paid a host and the game is then cancelled, you must arrange a refund with the host directly. Mixly holds no money and cannot refund you.

23. Money disputes between users

• Disputes about whether a payment was made, or how much was owed, are between the player and the host to resolve.
• Mixly may, on request, show both parties what its records say, the calculated share and the timestamps of what each person marked. Those records show what each person stated, not what a bank did.
• Mixly is not obliged to investigate, adjudicate, mediate or enforce any money dispute, and is not liable for the outcome of one.
• Where a pattern of behaviour suggests dishonesty, we may suspend or terminate the account concerned.

Part E — Reliability

24. Your reliability record

• Mixly maintains a simple reliability record for every user, shown as a badge on your profile and to everyone on a roster you join.
• It is based on facts, not on opinions. There is no rating, no review, no stars and no voting on you as a person.
• Your record is affected in exactly two circumstances, and no others:
  • you do not turn up to a game you joined;
  • you leave a game within 24 hours of kickoff.
• Teammates may also give you a thumbs up after a game you both played. That can nudge your score up, but never above what your attendance alone supports, so praise cannot cover for not turning up.
• Whether or not a shared cost was paid has no effect on your reliability record. Money and reliability are kept entirely separate.
• Marking attendance and no-shows affects your reliability record only. It never changes what anyone owes.
• If you believe your record is wrong, you may ask us to correct it at support@mixly.sg. We will look at the records available to us. Your right to seek correction of your personal data under the PDPA is set out in our Privacy Policy.
• Hosts may use reliability to decide who to accept into their games. Mixly is not liable for the consequences of that, including a host declining you.

Part F — Events organised by Mixly

25. When Mixly is the organiser

• There are no Mixly Events in this version of the app. Every game you can see is posted by an independent host, so Part A governs all of them and this Part F does not currently apply to anything. It is here so the position is already settled if we do run one.
• Role switch. If Mixly itself organises an event, such as the Mixly World Cup, it will be identified as organised by Mixly (“Mixly Events”) wherever it is offered. For those, Mixly is the organiser.
• The platform protections in Part A, including Section 4, do not apply to Mixly Events. Where we are the organiser, we take on an organiser’s responsibilities.
• In this version of the app there is no ticketing or registration payment feature. Registration for a Mixly Event, and any fee for it, is handled outside the app. Terms specific to that event are provided at registration and must be accepted to take part.
• If Mixly cancels a Mixly Event, or materially changes it, participants may withdraw and any fee they have paid to Mixly will be refunded directly.

26. Safety at Mixly Events

• As organiser, Mixly is responsible for taking reasonable care to run Mixly Events safely, including securing a suitable venue and making appropriate arrangements.
• Participants still take part voluntarily, must confirm they are fit to compete, and accept the inherent risks of sport.
• Nothing excludes Mixly’s liability for death or personal injury caused by its own negligence.

Part G — Legal

27. Disclaimers

• Mixly is provided “as is” and “as available”. We do not guarantee that the service will be uninterrupted or error-free, or that games will go ahead as planned.
• Mixly is in active development. Features may change, and some functions may be limited or unavailable.
• Disputes between users are for those users to resolve. You release Mixly from claims arising out of disputes with other users.
• We do not guarantee the conduct, quality, safety or legality of any Host Game, host, player or venue.
• We do not guarantee that anyone will pay you, or that any amount displayed in the app has actually been paid.

28. Limitation of liability

• Indirect loss. Mixly is not liable for indirect or consequential loss, including loss of profit, opportunity or data.
• Cap. To the maximum extent permitted by law, Mixly’s total liability to you arising from or in connection with the service is capped at S$200.
• Claims are against the company, not its people. You accept that Mixly has a legitimate interest in limiting the personal liability of its directors, officers, employees and contractors. You agree that any claim you may have arising out of or in connection with these Terms or the service will be brought against Mixly Pte. Ltd. only, and not against any of those individuals personally. This does not limit the liability of Mixly Pte. Ltd. itself for the acts and omissions of its people.
• Carve-out. Nothing in these Terms limits liability that cannot be limited by law, including for death or personal injury caused by Mixly’s negligence, or for fraud or fraudulent misrepresentation.
• Money between users. For the avoidance of doubt, Mixly has no liability for any amount a player owes a host or a host owes a player, and is under no obligation to pay, recover or make good any such amount.

29. Time limit on claims

Any claim arising out of or relating to these Terms or the service must be brought within 12 months of the event giving rise to it, to the extent permitted by law.

30. Your indemnity to Mixly

You agree to indemnify Mixly against claims, losses and reasonable costs arising from your use of the service, your content, your games, your conduct towards other users, or your breach of these Terms or of the law.

31. Intellectual property

The Mixly name, brand, app, website and content (other than user content) belong to Mixly Pte. Ltd. You may not use them without permission. We grant you a limited, personal, non-transferable, revocable licence to use the app for its intended purpose.

32. Privacy

Our handling of personal data is governed by our Privacy Policy, which forms part of these Terms. By using Mixly you consent to that handling and to receiving operational communications about games and your account.

33. Force majeure

Mixly is not liable for any failure or delay caused by events beyond our reasonable control, including outages of third-party services (such as Apple, Google or our hosting providers), venue closures, severe weather, public health measures, or other events beyond our control.

34. Suspension and termination

• We may suspend or terminate your access if you breach these Terms, create risk for others, or misuse the service, with notice where reasonable and immediately where the breach is serious.
• You may stop using Mixly and delete your account at any time.

35. Deleting your account

• You can delete your account at any time from Settings. Deletion is permanent, not a deactivation.
• We delete your personal data as set out in our Privacy Policy.
• Deleting your account does not cancel money you owe another user. A shared-cost obligation is a debt between you and that host. It exists independently of Mixly and survives the deletion of your Mixly account.
• Once your account is deleted, Mixly can no longer show you the amount or which game it relates to. If you have an outstanding share, settle it before you delete.
• Other users keep their own records of games you took part in and any amount outstanding. Those are their records, not ours, and we cannot delete them on your behalf.

36. App Store Terms

This Section applies where you obtained the Mixly app from the Apple App Store, and is required by Apple. In it, “Apple” means Apple Inc. and its subsidiaries.

• These Terms are between you and Mixly Pte. Ltd. only, not with Apple. Mixly, not Apple, is solely responsible for the app and its content.
• Apple has no obligation to furnish any maintenance or support services for the app.
• Warranty. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app to you, if any. To the maximum extent permitted by law, Apple has no other warranty obligation, and any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty are Mixly’s sole responsibility.
• Claims. Apple is not responsible for addressing any claim you or any third party has relating to the app or your possession and use of it, including product liability claims, any claim that the app fails to conform to a legal or regulatory requirement, and claims arising under consumer protection legislation.
• Intellectual property claims. If a third party claims the app or your use of it infringes their intellectual property rights, Mixly, not Apple, is solely responsible for the investigation, defence, settlement and discharge of that claim.
• Legal compliance. You represent that you are not located in a country subject to a US Government embargo or designated a “terrorist supporting” country, and that you are not on any US Government list of prohibited or restricted parties.
• Third-party terms. You must comply with any applicable third-party terms of agreement when using the app.
• Third-party beneficiary. You and Mixly acknowledge that Apple and its subsidiaries are third-party beneficiaries of these Terms, and that on your acceptance of these Terms, Apple has the right, and is deemed to have accepted the right, to enforce these Terms against you as a third-party beneficiary.

37. General

• If any provision is found unenforceable, the rest remains in effect.
• These Terms, together with the Privacy Policy, are the entire agreement between you and Mixly about the service.
• We may assign these Terms (for example, in a business transfer); you may not assign yours without our consent.
• Our failure to enforce a term is not a waiver of it.

38. Contact

• General support: support@mixly.sg
• Privacy and data protection: privacy@mixly.sg
• Mixly Pte. Ltd., 4 Binjai Hill, Singapore 589921

Version history

We keep a record here of every published version of these Terms, so you can see what has changed and when.

• v1.3, current. Accuracy pass against the shipped app. Section 18 no longer says the viability check happens 24 hours before kickoff: a minimum roster is optional, the host chooses it, and they set the cutoff anywhere from 1 to 72 hours ahead. Section 19 no longer claims the roster hard-closes at kickoff, and now covers the waitlist. Part F states plainly that no Mixly Events exist in this version.
• v1.2. Section 14 covers the optional PayNow field the app now has: you may add an identifier when hosting a shared-cost game, it is shown only to the players who joined, you can ask us to remember it for next time, and there is still no QR code, card or bank account anywhere in the app.
• v1.1. Corrected to describe the app as it actually ships. Section 14 no longer says we collect and display your payment details, because we never ask for them. Sections 20 and 21 drop the 48-hour collection window and the host recording non-payment. Section 24 replaces the three-strike mechanism with the reliability record the app actually keeps: not turning up, or leaving within 24 hours of kickoff, with teammate thumbs up able to raise it but never above what attendance supports. Whether a shared cost was paid no longer affects reliability, because it never did.
• v1.0. First published version.