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Support

We usually reply within one business day.

Contact us

Common issues

• Can't see games near you? Check that location access is enabled for Mixly in your device settings, and widen your distance filter.
• Notifications not arriving? Enable notifications in Settings → Notifications, and check the app isn't battery-restricted.
• Joined a game that was cancelled? You'll be notified immediately and your reliability score is never affected by host cancellations.

Report a player

Open the player's profile → ⋯ → Report. Reports are confidential and reviewed within 24 hours. For urgent safety concerns, email support@mixly.sg.

Delete your account

You can delete your Mixly account and all associated data at any time:

• In the app: Settings → Account → Delete account. Deletion is immediate; data is fully purged within 30 days.
• By email: send a request from your account email to privacy@mixly.sg and we'll confirm within 48 hours.

See the Privacy Policy for details on what's deleted.